Privacy Policy
Effective Date: January 1, 2026 • Last Updated: September 14, 2026
1. Information We Collect
When you browse Soothely™ (soothely.net) or place an order via our authorized affiliate checkout partners, certain information is gathered. This includes transactional information (such as your full name, shipping destination, billing address, and email address), device telemetry, IP address, and interaction data collected through functional cookies.
2. How Your Information Is Handled
Your details are used solely to facilitate order processing, coordinate regional warehouse fulfillment, provide carrier dispatch tracking, deliver customer assistance, prevent fraudulent orders, and improve overall website responsiveness.
3. Cookies and Analytics
We use standard session and analytical cookies to remember user preferences, ensure site security, and evaluate performance. You have full control over cookie preferences in your browser settings; disabling cookies may impact certain interactive features.
4. Third-Party Sharing & Affiliate Disclosure
We do not sell, rent, or lease your personal identification information to unauthorized marketers. Data is transferred strictly to certified payment processors, fulfillment networks, and logistics couriers to complete your order. This website is an independent promotional publication participating in commercial affiliate arrangements.
5. Data Security Standards
All sensitive checkout transmissions are protected using 256-bit SSL encryption and strict PCI-DSS compliant payment gateways, ensuring your confidential billing details remain secure.
6. Your Privacy Rights
Under CCPA, GDPR, and relevant consumer privacy frameworks, you have the right to request access to, updates for, or permanent removal of your stored personal details. For inquiries, email our privacy concierge at support@soothelyyourneck.com.
7. Customer Support Inquiries
If you have any questions regarding our privacy practices, reach out to:
Soothely Customer Concierge
Email: support@soothelyyourneck.com
Toll-Free Phone: +1 (855) 968-1114
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST